In a statement released on Saturday, July 13, 2024, the telecommunication company detailed the planned activities and the impact they will have on its customers.
In the notice, the company announced that several key services, including Lipa na M-PESA, Paybill and Buy Goods Services, International Money Transfers (Western Union), M-PESA Global, as well as the M-PESA App and my Safaricom App, will be available intermittently during the maintenance.
“We are continuously innovating and enhancing our services to connect our customers with endless possibilities. To meet our promise to always offer worry-free superior customer experiences, we will be conducting a scheduled system maintenance on the night of Sunday 14th July 2024, from 11pm to 4am on Monday 15th July 2024,” Safaricom stated.
Adding;
“During the maintenance, access to Lipa na M-PESA, Paybill and Buy Goods services, International Money Transfers (Western Union), M-PESA Global, as well as M-PESA App and mySafaricom App will be available intermittently.”
However, the telecommunications giant said all other services, such as calls, data, SMS, and all other M-Pesa services, will remain operational as usual.
“The timing of this maintenance has been planned to result in the least inconvenience to our customers. We apologize for any inconvenience caused, and appreciate your understanding as we strive to provide you with best-in-class services,” Safaricom PLC stated.
